Turnkey Program

"I'm busy! I simply don't have time to run my pre-need program!" This sentiment is not uncommon in today's fast-paced funeral service world. The stress, time constraints, expense, and aggravation of operating and managing your own pre-need program can often make it seem easier to do nothing at all. This is not smart business and you know it. But what can you do?

Let The Outlook Group, Inc. manage your pre-need program for you. Many funeral homes, of all case volumes, request a complete turnkey program from us every year. Through such a program we customarily offer the following:

• Comprehensive pre-need program goals & needs analysis.
• Specific program recommendations.
• Program implementation and strategic plan design.
• Complete counselor recruitment, screening, interviewing, background check, and hiring (with approval from funeral home owner.)
• All appropriate licensing.
• Ongoing management, motivation, inspiration, and caring support.
• Complete counselor compensation and benefits package.
• Continuing education through regional & company-wide meetings.
• Motivational counselor incentive programs.
• Specific pre-need sales and lead generation training provided by our nationally recognized training facility, The Academy.
• Regular on-site visits and one-on-one mentoring sessions.
• Regular teleconferencing.
• Marketing and advertising consultations and support.
• All lead generation and sales programs required for a complete, comprehensive, and continuously operating program.
• Full orientation program for at-need staff members.
• Timely, in-house produced monthly and annual detailed funeral home sales reports.

Several of our larger affiliates (350+ annual case load) provide their own staff and request management, training, motivational support, marketing, advertising, and lead generation services only.