Solid Experience – Proven Results

The Outlook Group’s Academy is dedicated to enhancing the value of funeral service by providing quality educational courses and materials for both pre-need and at-need funeral service professionals. We offer courses that help you build your business and fund more funerals.

Skill Building Courses Our Advance Funeral Planning courses build SKILLS that will help you gain the commitment from families today that will help solidify your tomorrow. 

Advance Funeral Planning - the DEER Way - This is the prearrangement conference process that changes everything.  You are going to see Advance Funeral Planning in a whole new way!

Funding Skills for Advance Funeral Planning – Customers today have complicated financial situations.  You need an advanced level of skill to help find the best funding fit for each family’s individual situation.

Continuing Care for the Advance Funeral Planner or Aftercare Specialist – It is possible to provide an aftercare program that is both a benefit to the family you served and link to your advance funeral planning program.

NEW – Proactive Lead Generation - New for 2013, this course was designed to enable new and experienced Advanced Funeral Planners to take a more proactive approach to lead generation.  While focusing on key lead generation techniques such as referrals, community presentations, and continuing care, Advanced Funeral Planners will leave training with enhanced skills and confidence to consistently generate more leads.

NEW – DEER Level II: Value Based Selling – New for 2013, this course will help the Advance Funeral Planner expand the consumer’s understanding of the value of funeral service.

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